The short version: if we take your money and don't deliver your line, the money comes back. Delivered lines can't be returned. The details are below — no fine-print games.
We fail to deliver. You paid, and no line was delivered to you — you choose a full refund or we keep working on delivery, whichever you prefer.
You were charged twice for the same order. The duplicate charge is refunded in full.
We made an error — wrong plan delivered, wrong amount charged. We fix it or refund it.
Once an eSIM is ordered and delivered, it can't be cancelled or returned — the line is created for you at purchase and cannot be resold to anyone else. That's why the plans state their exact days, data, texts and minutes up front, and why we run a compatibility check before you pay.
A line that was delivered and works as described, where the issue is a change of mind, a phone that isn't eSIM-capable or is carrier-locked, or an eSIM profile the customer deleted (a deleted eSIM can't be brought back). If your situation is unusual, email us anyway — we'd rather look at it than hide behind a rule.
Email support@getstateline.com from the email you bought with and include your order reference if you have it. We confirm by email, and approved refunds go back through the same payment channel you paid with — the money returns to the card or account it came from, never to a different one.
If something went wrong, talk to us first — the cases above are refunded without a fight, and a chargeback for a delivered, working line may see the line suspended while it's resolved.