The short version: we collect what we need to sell you a line and run your account — nothing more, and we never sell your information.
Your account: your email address and your password, stored as a one-way hash — we can't read it, and neither can anyone who sees the database.
Your orders: what you bought, when, the amount, and the payment reference. Card payments are processed by Paystack — your card details go to them, never to us, and we never see or store them.
Your lines: the details needed to deliver and manage your line — its plan, its line ID (ICCID), your USA number once it activates, and its expiry date. These live in your dashboard so you can see them any time.
Your messages: if you email support, we keep that conversation so we can help you and refer back to it.
To deliver your line, keep your account working, show your order history, handle top-ups and refunds, and answer your support emails. We also use your contact details to keep accounts secure and to prevent fraud and abuse — for example, spotting a sign-in or an order that isn't really you. That's the whole list.
We never sell your information. We don't hand it to advertisers, and we don't use your line or your number for anything except running your service.
Two kinds of partners touch only what they must: our payment processor (Paystack) handles your payment, and the mobile network supplier behind the scenes provisions your eSIM line — they receive line details, not your account or payment information.
When you chat with Stan: our support assistant Stan passes your chat messages to an AI provider so he can answer you. Your chat text goes to that provider for that purpose only — it is not sold, and it is not used to train their models.
While your account is active, so your lines and history stay available to you. If you want your account and information deleted, email us and we'll do it — the one exception is order records we must keep for payment and refund handling.
Questions about your information, or a deletion request: support@getstateline.com.